Here to Help You Find What You Need
Find answers to the most relevant questions across various key areas of our services. Whether you're a new customer or an existing customer, the information provided is designed to guide you through essential processes and provide the support you need
Bill Payment
Product Support
Return & Issues
Emergency Contact
Sample Requests
Product Documents
New Customer
Shipping & Handling
Account Information
Most Popular Questions
Here are the top questions users frequently ask. Find clear and concise answers to help you navigate our products, services, and processes with ease.
To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at
Tradeasia supports several payment options including Letter of Credit, Telegraphic Transfer and Documentary Collection through bank. If you have questions about how your payment method is set up or need assistance with invoicing procedures, please get in touch with our Credit Team at contact@chemtradeasia.com or (+62) 877-6100-1633.
Once your order shipped, we’ll send you a confirmation email with a Bill of Lading, tracking number, and shipment details. If you need further assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.
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