Customer Support Feed

You can request a quote by chatting live with our Sales Team during regular business hours or you can submit your request using our online inquiry form.

If you haven’t purchased from Tradeasia before, simply call us at contact@chemtradeasia.com or (+62) 877-6100-1633 to start the account setup process. We’ll need basic details such as your physical and mailing addresses, as well as primary contact information to be filled on the KYC Form. Depending on your needs, our Sales Team may ask for additional information to complete the registration.

You can email your tax documentation directly to the Tradeasia Tax Team at contact@chemtradeasia.com. If you know your Tradeasia account ID, please include it in the message to help us process your documents efficiently.

All credit and customer setup forms are available via our customer service team. Please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

To review our official Terms and Conditions, please refer to the documents provided for your respective region:

Terms & Conditions

Please follow the steps below to be set up as a Tradeasia customer:

1. Contact a Tradeasia Sales Representative to discuss the product(s) you're interested in

2. Complete the Tradeasia KYC Form that you will receive from your Tradeasia Sales Representative

3. Please send Tradeasia any documents which requested to be reviewed by Tradeasia

4. Once your account has been registered, you will receive a confirmation email

Chemtradeasia.com is a specialized chemical trading platform that connects buyers and sellers in the Asian chemical market. We facilitate trade in various chemical products, providing a comprehensive marketplace for chemical procurement, supply chain solutions, and business connections across the region.

Our platform serves chemical manufacturers, distributors, traders, and end-users across various industries including pharmaceuticals, petrochemicals, specialty chemicals, and industrial chemicals. Both established companies and emerging businesses looking to expand their chemical trading operations in Asia can benefit from our services.

New customers typically need to provide business registration certificates, tax identification numbers, company profile information, and relevant chemical trading licenses where applicable. Additional documentation may be required based on your location and the types of chemicals you wish to trade.

We supply over 400 types of chemical products across multiple industries. These chemicals are commonly used in industries such as the Paint Industry, Detergent Industry, Food Industry, Textile Industry, Paper Industry, Surplus Chemicals, Pine Industry, Palm Industry, Leather Chemicals, Effluent Treatment Chemicals, and Phosphorous Industry, among others. Our platform covers both commodity and specialty chemical segments across various industry applications.

We offer comprehensive support including market insights, product information, supplier verification, logistics guidance, and regulatory compliance assistance. Our experienced team helps new traders navigate the Asian chemical market and connects them with reliable trading partners.

All suppliers undergo a rigorous verification process including business license validation, financial background checks, and quality certifications review. We maintain ongoing monitoring of supplier performance and customer feedback to ensure reliable trading partnerships.

After completing registration and account verification, you can start by browsing relevant product categories, posting your buying or selling requirements, or contacting our customer service team who will guide you through your first transaction and help match you with suitable trading partners.